SurveySparrow, a cloud-based customer experience platform which offers tools for online surveys. It has raised $1.4 million (around Rs 9.6 crore) from seed-stage VC fund Prime Venture Partners.
The Palo Alto-headquartered software-as-a-service (SaaS) company, which has a presence in Kochi, said it will utilise the funds for product development.
Started in 2017 by Shih nab Muhammed and Subin Sebastian — former employees of SaaS majors Freshworks and Zoho, respectively — SurveySparrow uses Conversational User Interface (CUI) and form-like output to share mobile-first surveys while also assisting with data collection.
The company claimed its offerings have helped increase survey completion rates by 40%. SurveySparrow works with customers such as Chinese cab-hailing company Didi, logistics player FedEx, Deloitte Digital and SAP, among others.
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